Terms of Service for Aurovena
Effective Date: 2025
1. Introduction
These terms apply to your use of Aurovena services, digital products, and physical goods. By accessing our offerings, you agree to comply with these guidelines.
2. Services
Aurovena provides holistic wellness consultations, workshops, and coaching sessions. Appointments must be scheduled in advance.
2.1 Scheduling and Changes
Clients may request to reschedule a service up to 48 hours before the appointment. Please contact us to manage your booking.
2.2 Cancellation and No-Refund Services
Certain personalized sessions require significant preparation. For these tailored services, no entitlement to a refund will apply. This policy ensures that practitioners dedicate resources and time to each client’s plan.
3. Digital Products
Our digital offerings include e-books, courses, and guided programs. Upon completion of the purchase, you receive immediate access to download or streaming.
3.1 Access Period
Access to digital products is granted for personal use only.
3.2 Refund Eligibility
Requests must be submitted within 7 days of purchase if you experience technical issues or defects. Each inquiry is evaluated on a case-by-case basis.
4. Physical Goods
We offer wellness tools and supplements through our online store.
4.1 Inspection and Defects
Inspect items upon receipt. If an item arrives damaged or incorrect, notify us within 5 days.
4.2 Refunds and Exchanges
Approved requests will lead to a refund or exchange at Aurovena’s discretion. Please follow the procedures described below.
5. Refund Policy
Refund eligibility varies by offering:
- Services: Standard consultations may be refunded if a request is made at least 48 hours before the booked time. Otherwise, no entitlement applies due to allocation of practitioner time.
- Digital Products: Eligible for a refund within 7 days for technical issues.
- Physical Goods: Eligible for refund or replacement if reported within 5 days of delivery.
Refunds are processed back to the original payment method within 10 business days of approval.
6. User Responsibilities
You agree not to misuse any material or breach any third-party rights. You are responsible for maintaining confidentiality of any account credentials.
7. Limitations of Liability
Aurovena’s liability is limited to the fees paid for the specific offering. We are not liable for indirect consequences arising from use of our services or products.
8. Contact Information
Address: 111 Wellington Street, Ottawa, ON K1A 0A9, Canada
Phone: +14168551120
Business ID: 062478417
For support or inquiries, please visit our contact form.